Standard Contract

Oppsummering på norsk:

Dette er en avtale som omfatter leveranse og drift av WordPress nettsteder i henhold til avtalte spesifikasjoner. Avtalen er åpen og alle priser og betingelser er tilgjengelig for de som ønsker dette. Avtalte priser gjelder for alle Kundens avdelinger/institutter og organisasjonsnummer. Sircon forplikter seg også til å levere disse tjenestene i Norge under norsk lovgivning og driftet på fornybar energi. Installasjon av WordPress, fleksibel mal, opplæring, nødvendige utvidelser, egenutviklede og eksternt utviklede, samt starthjelp for de som ønsker dette gis for en engangspris på kr.: 8000,- Ingen årlige lisenser belastes deretter for dette.


Fakturering av bestillinger sendes til hvert enkelt prosjekt som er bestiller. Kommunikasjonsavdelinga på instituttet gjør bestillinga på vegne av prosjektet fra instituttets brukerkonto hos Sircon. Bestillinga må inneholde instituttets navn og org.nr, og ansvarlig kontaktperson på prosjektet (navn + ansattnummer og e-post), så de havner riktig i Kundens fakturasystem, og godkjennes av riktig person derfra.

Avtalen er ikke-eksklusiv. Kundens står fritt til å bestille og utvikle eksterne nettsider med andre tilbydere ved behov.


Summary in English:

This is an agreement that includes the delivery and operation of WordPress sites in accordance with agreed specifications. The agreement is open and all prices and conditions are available to those who want this. Agreed prices apply to all Kundens departments / institutes and organization numbers. Sircon also undertakes to provide these services in Norway under Norwegian legislation and the operation with renewable energy. Installation of WordPress, flexible template, training, necessary extensions, self-developed and externally developed, as well as start-up help for those who want this is given for a one-time price of NOK: 8000, – no annual licenses are charged for this.

Invoicing of orders is sent to each individual project. The project is the customer, and the institute makes the order/purchase via the institute’s user account at Sircon on behalf of the project. The invoice must contain the department’s name and corporate identity number, the project’s responsible contact person (name + employee number and e-mail), so that the invoice ends up correctly in Kundens invoice system, and is approved by the correct person from there.

The agreement is non-exclusive. Kunden is free to order and develop external websites with other providers if necessary.


CONTRACT

Special Conditions for Purchase of Services

between

Sircon Norge AS (992 432 152)
Stiklesdtadveien 1, Lade teknopark
7041 Trondheim

Here in after referred to as the Supplier and

Kundens AS (orgnummer/VAT nr.)

Avtale gjøres sentralt av Kundens AS

Adresse:

Kundens AS 
v/ Kundens (referansenr)
Postboks 000, Alnabru
0000 OSLO

Here in after referred to as the Buyer

1) Scope of delivery

For the needs of a project, funded from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 958307, and coordinated by the Buyer, the Suppler shall provide the following services:

Website development:

  • Website layout/design (WordPress template)
  • Training and introduction
  • Preinstalled content
    Including: Form generator, SEO optimized, UA, SoMe integration, RSS feed, Gutenberg support.
  • Early stage «help-desk»
  • Upgrades of WordPress Core and extensions

Webhotel service:

  • Subscription for cPanel hosting «STARTER» The Buyer shall have the option to upgrade at its own discretion to «MINI», MIDI» and «PRO» during the term of the Contract.
  • Free support via email or phone.
  • Any programming or production of content such as images or writing will be charged at the applicable rates.
  • Standard SLA can be selected during the ordering process if desired.

2) Compensation and invoicing

2.1) Compensation:

Website design, template and training: Fixed price of NOK 8 000 NOK (exc. VAT).

Webhotel service:

  • Fixed fee from 36,- NOK /month (exc. VAT).
  • Domain, from: 120,- NOK/year (exc. VAT).

2.2) Invoicing:

Website development:

The Supplier shall send the invoice once the Buyer has ordered and accepted the conditions for delivery during checkout from Suppliers website.

Webhotel service:

The Supplier shall invoice yearly in advance.

2.3) Invoicing address:

Invoice address related to Kundens AS

Kundens AS

P.O Box 274, Alnabru NO-0614 OSLO NORWAY

The invoice may also be sent as EHF or by e-mail to the following address: fakturamottak@Kundens.no

3) Time schedule

Website development:

Delivery date: Same or next working day delivery after order is received. This only applies when ordering .no domains. Other domains may have a longer registration period.

Webhotel service:

The subscription starts from the same or next working day delivery after order is received, and will automatically renew for the same duration as the initial unless Kundens cancels the service 30  days prior to the expiration of the subscription term.

4) Deviations/ Additions to Kundens General Conditions for Purchase of Service Section 3 – Delivery

For the sake of clarity, Section 3 – Delivery shall read:

«Delivery is considered done when the services have been completed in accordance with what has been agreed.»

5) A new Section 5.1.3 «Audits» is included and shall read:

«The Supplier shall establish and maintain books, records, and systems of account, in accordance with generally accepted accounting principles, reflecting all business operations  of the Supplier transacted under this Contract. The Buyer shall retain these books, records, and systems of account during the term of this Contract and for five (5) years thereafter.

The Supplier shall permit the Buyer, its agent, other representatives, or an independent auditor to audit, examine, and make excerpts, copies, and transcripts from all books and records, and to make audit(s) of all billing statements, invoices, records, and other data related to the services covered by this Contract. Audit(s) may be performed at any time, provided that the Buyer shall give reasonable prior notice to the Supplier and shall conduct audit(s) during the Supplier’s normal business hours, unless the Supplier otherwise consents.

The Supplier shall permit the INEA, the EU Commission (Commission), the European Anti- Fraud Office (OLAF) and the European Court of Auditors (ECA) and their agents, other representatives, or an independent auditor to conduct checks, reviews, audits and investigations as stated in Attachment 3b (Note: Attachment 3b. contains flow-down provisions of the Grant Agreement which the Buyer is required to apply to subcontractors of the project).»

Section 11.3 first sentence shall read:

«Subject to Section 2 of these Special Conditions for Purchase of Services relevant for provision of webhotel service, the services can be cancelled by the Buyer at any time, upon  cancellation on Suppliers website.»

6) Precedence

The Contract consists of the following three parts:

1.    This document, herein referred to as the Special Conditions for Purchase of Services

2.    Kundens General conditions for Purchase of Services

3.    Attached documents, specified below: ATTACHED DOCUMENTS:

3a. Statement of Corporate Business Ethics and Social Responsibility on entry into Contracts

3b. Checks, review, audits and investigations by the INEA, the EU Commission (Commission), the European Anti-Fraud Office (OLAF) and the European Court of Auditors (ECA)

3c (SLA) Service Level Agreement, managed WordPress hosting

Note: the mention «Når det gjelder begrensningen av Sircon Norges kontraktansvar, skal Sircon Norges generelle vilkår gjelde, med mindre annet er angitt» on page 4 is accepted removed.

In the event of any discrepancies in the provisions of said 3 documents, they shall take priority in the order in which they are listed above.

3a. Statement of Corporate Business Ethics and Social Responsibility on entry into Contract

3b. Checks, review, audits and investigations by the INEA, the EU Commission (Commission), the European Anti-Fraud Office (OLAF) and the European Court of Auditors (ECA)

Flow-downs provision from Art 22 of the Grant Grant Agreement:

Checks, reviews and audits by the INEA and the Commission

22.1.1) Right to carry out checks

The INEA or the Commission will — during the implementation of the Kundens project or afterwards — check the proper implementation of the Kundens project and compliance with the obligations under the Grant Agreement, including assessing deliverables and reports.

For this purpose, the INEA or the Commission may be assisted by external persons or bodies.

The INEA or the Commission may request the Buyer or the Supplier to provide such information to it directly.

Information provided must be accurate, precise and complete and in the format requested, including electronic format.

Right to carry out reviews

The INEA or the Commission may — during the implementation of the Kundens project or afterwards — carry out reviews on the proper implementation of the Kundens project (including assessment of deliverables and reports), compliance with the obligations under the Grant Agreement and continued scientific or technological relevance of the Kundens project.

Reviews may be started up to two years after the payment of the balance of the Kundens project. They will be formally notified to the Buyer concerned and will be considered to have started on the date of the formal notification.

If the review is carried out on a the Supplier, the Buyer must inform the Supplier.

The INEA or the Commission may carry out reviews directly (using its own staff) or indirectly (using external persons or bodies appointed to do so). It will inform the Buyer and/or the Supplier of the identity of the external persons or bodies. They have the right to object to the appointment on grounds of commercial confidentiality.

The Buyer and/or the Supplier must provide — within the deadline requested — any information and data in addition to deliverables and reports already submitted (including information on the use of resources). The INEA or the Commission may request the Buyer or the Supplier to provide such information to it directly.

The Buyer and/or the Supplier may be requested to participate in meetings, including with external experts.

For on-the-spot reviews, the Supplier must allow access to its sites and premises, including to external persons or bodies, and must ensure that information requested is readily available.

Information provided must be accurate, precise and complete and in the format requested, including electronic format.

On the basis of the review findings, a ‘review report’ will be drawn up.

The INEA or the Commission will formally notify the review report to the Buyer and/or the Supplier, which has 30 days to formally notify observations (‘contradictory review procedure’).

Reviews (including review reports) are in English.

22.1.2 ) Right to carry out audits

The INEA or the Commission may — during the implementation of the Kundens project or afterwards — carry out audits on the proper implementation of the Kundens project and compliance with the obligations under the Grant Agreement.

Audits may be started up to two years after the payment of the balance. They will be formally notified to the Buyer and will be considered to have started on the date of the formal notification.

If the audit is carried out on the Supplier, the Buyer must inform the Supplier.

The INEA or the Commission may carry out audits directly (using its own staff) or indirectly (using external persons or bodies appointed to do so). It will inform the Buyer and/or the Supplier of the identity of the external persons or bodies. They have the right to object to the appointment on grounds of commercial confidentiality.

The Buyer and/or the Supplier must provide — within the deadline requested — any information (including complete accounts, individual salary statements or other personal data) to verify compliance with the Grant Agreement. The INEA or the Commission may request the Buyer or the Supplier to provide such information to it directly.

For on-the-spot audits, the Supplier must allow access to its sites and premises, including to external persons or bodies, and must ensure that information requested is readily available.

Information provided must be accurate, precise and complete and in the format requested, including electronic format.

On the basis of the audit findings, a ‘draft audit report’ will be drawn up.

The INEA or the Commission will formally notify the draft audit report to the Buyer and/or the Supplier, which has 30 days to formally notify observations (‘contradictory audit procedure’). This period may be extended by the INEA or the Commission in justified cases.

The ‘final audit report’ will take into account observations made by the Buyer and/or the Supplier.

Audits (including audit reports) are in English.

The INEA or the Commission may also access the Buyer and/or the Supplier’ statutory records for the periodical assessment of unit costs or flat-rate amounts.

22.2 ) Investigations by the European Anti-Fraud Office (OLAF)

Under Regulations No 883/201316 and No 2185/9617 (and in accordance with their provisions and procedures), the European Anti-Fraud Office (OLAF) may — at any moment during implementation of the Kundens project or afterwards — carry out

investigations, including on-the-spot checks and inspections on the Buyer and/or the Supplier, to establish whether there has been fraud, corruption or any other illegal activity affecting the financial interests of the EU.

22.3) Checks and audits by the European Court of Auditors (ECA)

Under Article 287 of the Treaty on the Functioning of the European Union (TFEU) and Article 161 of the Financial Regulation No 966/201218, the European Court of Auditors (ECA) may — at any moment during implementation of the Kundens project or afterwards — carry out audits on the Buyer and/or the Supplier.

The ECA has the right of access for the purpose of checks and audit

General Conditions for Purchase of Services

1       Application

1.1    These General Conditions apply to purchase of services for Kundens AS by its research institute Kundens Industry, hereafter referred to as ”Buyer”.

1.2    The Supplier is the addressee of the order and/or the Party a Contract is entered into with.

1.3    Any deviating contract/delivery terms are ineffective concerning the delivery unless the Buyer has accepted these in writing.

1.4    The general Conditions in the Act of 13 May 1988 no. 27 on The Sale of Goods (“kjøpsloven”) apply to the extent suitable, unless otherwise expressly stated.

2       Price and payment terms

2.1    The price is to be agreed in advance by the Parties. The price includes all costs and expences. The price is quoted excl. VAT.

2.2    Invoicing shall be done with payment each 30 calendar days. The term of payment shall not accrue before delivery is made and approved invoice have been received.

2.3    Approved invoice is an invoice which shall be specified and documented, so that the Buyer can easily check whether the invoiced items have been received and conforms to the Contract. Invoice fees, late fees and other fees are not admitted. For invoicing based on accrued time, the time is to be specified.

2.4    If the Buyer fails to pay at the agreed time, the Supplier shall be entitled to claim interest on any overdue amount, pursuant to the Act of 17 December 1976 No. 100 relating to Interest on Overdue Payments, etc. (the Late Payment Interest Act).

2.5    The Supplier cannot transfer invoices to a third party without the prior consent of the Buyer.

3       Delivery

3.1    Delivery is considered done when the services have been completed in accordance with what has been agreed and the Buyer has approved the delivery.

3.2    If the services consist of research and/or development works, delivery is considered done when accompanying documents etc. are delivered to and approved by the Buyer.

4       Transfer of risk

Risks are transferred from the Supplier to the Buyer at delivery.

5       Supplier’s contractual obligations

5.1    General obligations

5.1.1  The services shall be completed in accordance with the Contract, and shall be performed efficiently, effectively and to a high professional standard.

5.1.2 The Supplier shall cooperate with the Buyer in good faith, and shall attend to the interests of the Buyer.

5.2    Characteristics of the services

5.2.1  The Supplier shall perform the services in accordance with the requirements in the Contract and be appropriate for the intended purpose.

5.2.2  The Supplier is responsible that the performance of the services are done in accordance with applicable law, and otherwise in accordance with prevailing trade rules and any other rules that may influence on the performance of the services. The Supplier shall obtain and maintain all necessary permissions and approvals for the performance of the services, and upon request from the Buyer document that necessary permissions and approvals exist.

5.3    Warranty

5.3.1   The Supplier undertakes liability for faults and defects of the delivery that are demonstrated within the first 24 months after the delivery. For partial deliveries the warranty period starts to run from the time when the delivery is fully installed and ready for use. The Supplier must in this warranty period as soon as possible and for its own cost replace defective parts or repair the delivery so that it is free from faults and defects of any kind. The warranty period shall not be shorter than normal practise for the particular service or trade.

5.3.2         This provision does not limit the Buyer’s right to claim remedies for faults and defects.

5.4    Right of ownership, defects in title

5.4.1         Rights of ownership, intellectual property rights and other relevant rights are transferred to the Buyer at payment, unless otherwise agreed in writing and subject to any limitations laid down by other agreements or by mandatory law.

5.4.2         The Supplier shall deliver the services free of any third party claims that are not described in the Contract and shall indemnify the Buyer from any form of third party claims relating to the services.

5.4.3         The Supplier shall retain the rights to its own tools and methods. Both Parties may also utilise general know- how that has been accumulated in connection with the Contract, provided that such know-how is not confidential.

5.5    Transfer of documents

Where the services are represented by documents, these shall be delivered together with the services.

5.6    Subcontractors. Unless otherwise agreed, the Supplier can use subcontractors to fulfil its obligations under this Contract. The Supplier is responsible for the fulfilment of the entire delivery. The Buyer is entitled to disallow the choice of subcontractors if there are justifiable grounds.

5.7    Insurance

The Supplier shall maintain insurance for the services until the risk is transferred to the Buyer.

5.8    Notification obligation

If the Supplier is hindered in fulfilling its obligations at the correct time, it shall without undue delay notify the Buyer of the impediment and its effect on fulfilling the Contract. The Supplier shall be able to document when and how such notifications was given.

6       Buyer’s remedies for breach of contract

6.1    Limitation period

6.1.1         If the Buyer wishes to make a claim for breach of Contract, it must notify the Supplier in writing about the defect within a reasonable time after it discovered or should have discovered the defect.

6.1.2         If the Buyer does not submit a claim within 3 (three) years after delivery, it cannot later make a claim for that defect. This does not apply if the Supplier through a warranty or other agreement has assumed liability for defects for a longer period.

6.1.3         The Buyer may in any event make a claim on the defect, if the Supplier has shown gross negligence or otherwise behaved contrary to integrity and good faith.

6.2    Breach of notification obligation

If the Buyer does not receive notification as stipulated in Clause 5.8 within a reasonable time after the Supplier knew or should have known about the impediment, the Buyer may demand damages for loss that could have been avoided if it had received notification within the time limit.

6.3    Withholding of payment

If the Buyer has claims resulting from the Supplier’s breach of contract, the Buyer is entitled to withhold as much of the purchase price as the breach appears to constitute of the total compensation.

6.4    Penalties

6.4.1   If the Supplier does not meet deadlines as agreed, the delay constitutes grounds for daily fines. Daily fines will start to accrue automatically in the event of overdue delivery.

6.4.2         Daily fines constitute 1 % of the compensation excl. VAT for the part of the delivery that is affected by the delay per work day, limited to 20 (twenty) work days. The daily fine constitutes in any event a minimum of NOK 1000 per day.

6.4.3         The Buyer cannot discharge the Contract while a daily fine is running. This does not apply if the Supplier or someone it is liable for has shown gross negligence or otherwise behaved contrary to integrity and good faith.

6.4.4         If the daily fine does not cover the Buyer’s documented direct losses incurred by the delay, the Buyer can claim damages for the excess amount.

6.5    Substitute purchase at discharge

At discharge, the Buyer has the right to conduct a substitute purchase in a reasonable manner and within a reasonable time after the discharge. In the event of a claim for damages, the Buyer is entitled to damages for the difference between the agreed price and the substitute transaction, in addition to other damages pursuant to this Contract.

6.6    Other remedies

Other remedies follow from the Act of 13 May 1988 no. 27 on The Sale of Goods (“kjøpsloven”), to the extent suitable.

7       Buyer’s contractual obligations

7.1    General obligations

The Buyer shall contribute in good faith to the performance of the Contract.

7.2  Notification obligation

If the Buyer is prevented in meeting its obligations at the correct time, it shall without undue delay notify the Supplier of the impediment and its potential effect on fulfilling the Contract. The Buyer shall be able to document when and how such notification was given.

8       Supplier’s remedies for breach of contract

8.1    Breach of notification obligation

If the Supplier does not receive notification as stipulated in Clause 7.2 within a reasonable time after the Buyer knew or should have known about the impediment, the Supplier may demand damages for loss that could have been avoided if it had received notification within the time limit.

8.2    Supplier’s right to withhold

The Supplier is not entitled to withhold performances as a consequence of the Buyer’s breach of contract. This   does not apply if the breach is material.

8.3    Other remedies

Other remedies follow from the Act of 13 May 1988 no. 27 on The Sale of Goods (“kjøpsloven”).

9       Suspension regulations (force majeure)

9.1    The Parties’ obligations under this Contract may be suspended in cases in which impediments occur outside the control of the affected Party, which it could not reasonably be expected to have considered at the time of signing the Contract or avoided or overcoming the consequences of in relation to fulfilling one or more of the contractual obligations.

9.2    Suspension is conditional on the affected Party without undue delay notifying the other Party of the impediment and that the obligations thereof are suspended.

10    Transfer of rights and obligations

The Supplier cannot transfer the rights or obligations governed by this Contract to a third party without the prior written consent of the Buyer. Consent cannot be unreasonably withheld. If the Supplier merges or demerges the Buyer has the right to discharge the Contract immediately.

11    Amendments, stopping and cancellation

11.1  If the Buyer after signing this Contract finds it necessary to amend the requirements for the service or other conditions of the Contract in such a way that the nature or scope of the service is different than agreed, the Buyer may request for an amendment contract.

With demands for amendments the Supplier may require adjustments in compensation, or time schedules, if it substantiates a ground for such adjustments. A claim for adjusted compensation or time schedule must be submitted no later than simultaneously with the Supplier’s response to the Buyer’s request for amendment contract.

The Buyer may demand the service performance reduced or increased up to the corresponding 20 per cent of the compensation for the entire service performance. The price shall in such case be changed corresponding to the decrease or increase. The Supplier may not claim compensation for such reduction.

If the Parties disagree about the amount to be added or deducted from the compensation or other consequences as a result of the amendment, the Supplier shall still implement the amendment without awaiting the final resolution of the dispute.

11.2  The Buyer may demand that the implementation of the service is temporary stopped. The demand must be proposed in writing. It must inform when the service shall stop and when it will be resumed.

By temporary stoppage the Buyer must compensate:

a.      The Supplier’s documented and direct costs in connection to redeployment of personnel.

b.      Other direct costs that the Supplier suffers as a result of the stoppage.

11.3  The service can be cancelled by the Buyer with 30 (thirty) calendar days prior written notice. Reduction of the service up to 20 per cent of the compensation for the entire service is considered amendment and not cancellation, c.f. Clause 18.

By cancellation before the service is fulfilled the Buyer must pay:

a.      The Supplier’s outstanding amount for already performed work.

b.      The Supplier’s documented and direct costs in connection to redeployment of personnel

c.      Other direct costs that the Supplier suffers as a result of the cancellation.

12    Advertisements

The Supplier must obtain prior approval from the Buyer if the Supplier for advertisement purpose or in other way wishes to give the public information about the Contract beyond using the delivery as general reference.

13    Disputes

If disputes are to occur over the interpretation or legal effects of these general terms, the dispute shall be endeavoured resolved through negotiations. If negotiations have not produced a result within four – 4 – weeks, after the first negotiation meeting, the dispute shall be decided by the normal courts of law. The Buyer’s court of domicile is the court of law for disputes arising from this Contract. The same applies to underwriters. Disputes are to be solved in accordance with Norwegian law.

STATEMENT OF CORPORATE BUSINESS ETHICS AND SOCIAL RESPONSIBILITY

Kundens business model is grounded in the principles of good business ethics and social responsibility, and Kundens expects that our contractual counterparties will respect basic social and ethical standards in the conduct of their corporate activities. The guidelines below are based on international conventions and represent a statement of minimum ethical standards. To the extent that Kundens is associated with contractual counterparties who do not adhere to basic business ethical principles, this is considered to be grounds for termination of the contract in question.

1) HUMAN RIGHTS

The contractual counterparties will respect the UN’s Universal Declaration of Human Rights.

2 ) EMPLOYEES’ RIGHTS

The contractual counterparties will adhere to article 32 of the UN Convention on the Rights of the Child, and to the ILO’s eight core conventions (articles 29, 87, 98, 100, 105, 111, 138 and 183) which deal with child labour, forced labour, trade union organisation and collective bargaining, and discrimination in the workplace. The contractual counterparties will ensure that all employees within their own organisations receive salaries that are adequate to cover their basic needs, in compliance with national minimum wage standards, and are paid directly to the employees in question at the appropriate times. Working hours will not exceed those stipulated in national legislation, and the regulation of overtime will adhere to prevailing legislative requirements.

3 ) HEALTH, SAFETY AND THE ENVIRONMENT

The contractual counterparties will regard their employees’ health and safety as more important than their corporate operations. Employees will be informed in advance of activities involving risks that may result in damage to their health, and will have access to relevant protective equipment.

The contractual counterparties will adhere to the precautionary principle in regard to those aspects of their activities which represent challenges in terms of possible impact on the environment, and will take steps to promote overall higher levels of environmental responsibility as part of their corporate activities. The contractual counterparties will contribute towards the development and application of environmentally sound technology, and their corporate activities will be carried out in compliance with prevailing national environmental legislation.

4 ) CORRUPTION AND FAIR COMPETITION

The contractual counterparties have a duty to work towards the elimination of all forms of corruption and use of bribery within their corporate activities.

The contractual counterparties will operate within the framework defined by prevailing national and international competition regulations, and will work actively to counteract measures introduced to inhibit fair competition.

5 ) INSPECTION

During the term of the contract, the contractual counterparties are entitled to employ competent and independent auditors to carry out pre-notified inspections of each other’s production locations, in order to check that the requirements stated in this document are being adhered to. Notice shall be given in advance before such inspections are carried out.

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The UN Human Rights Declaration, ref. http://www.un.org/en/documents/udhr/index.shtml The ILO Conventions, ref. http://www.ilo.org/declaration/lang–en/index.htm

The Rio Declaration on the environment and sustainable development (Agenda 21), ref. http://www.un.org/esa/dsd/agenda21/

The UN Convention against Corruption, ref. http://www.unodc.org/unodc/en/treaties/CAC/index.html