The agreement is specially signed and usually deals with uptime, response time, upgrades, security and monitoring.
A Service Level Agreement (SLA) is an agreement that defines quality parameters for Sircon Norge AS products and support services. The SLA agreement describes the standards and procedures for Sircon Norge AS support service and response time.
Sircon Norge As operates, secures, develops, customizes and supports your server or website. Weaknesses exist in all data systems, but we do know that if you sign an SLA with us, we will keep the solution updated, help you correct any errors that occur, prevent security issues and deny access for those with bad intentions.