Most read support articles

How to change payment method

We offer a few payment and invoicing options. You can select how you wish to pay / be invoiced for your services via “My Account”. 1. Go to “My Account”. 2. Click on “Settings” in the left menu. 3. In the field “Send invoice with”, you can select between paying with a card, or get […]

How to edit the DNS zone for a domain

If you have a domain with us, you can administer DNS settings through “My Account”. This is how you edit the DNS. 1. Go to “My Account”. 2. Select “Services” in the left menu. 3. Click “Show” on the domain you wish to edit the DNS on. 4. Select “Edit DNS”. 5. Here you will […]

How to change password on FTP accounts

If you have a hosting plan with us, you can administer your FTP accounts through “My Account”. This is how you change the password on a FTP account. 1. Go to “My Account”. 2. Select “Services” on the left menu. 3. Click “Show” on the domain where the FTP account is created. 4. Under “Connected […]

How to delete FTP accounts

If you have a hosting plan with us, you will be able to administer your FTP accounts via “My Account”. This is how you delete a FTP account. 1. Go to “My Account”. 2. Select “Services” in the left menu. 3. Click “Show” on the domain you want to delete FTP accounts from. 4. Under […]

How to create FTP accounts

If you have a hosting plan with us, you will be able to administer your FTP accounts via “My Account”. This is how you create a new FTP account. 1. Select “My Account” in the main menu. 2. Select “Services” in the left menu. 3. Click “Show” by the domain you want to create the […]

How to add a invoice reference

1. Select “My Account” in the main menu. 2. Select “Settings” in the left menu. 3. Here you will see the information registered on the customer profile. At the bottom you will find the field “Invoice reference”, where you can add or change the invoice reference. Click on “Save changes” when you’re done.

How to change the main user

You have to be logged in with the current main user, in order to change the main user for a customer profile. 1. Select “My Account” from the main menu. 2. Select “Settings” from the left menu. 3. Scroll down until you find the category “Users”, and select “Show more” on the user you wish […]

How to add users

If you wish to add users to your customer profile, you can simply do this via “My Account”. A user can be added to multiple customer profiles, and the permissions can simply be administered. 1. Select “My Account” in the main menu. 2. Select “Settings” from the left menu 3. Scroll down until you find […]

How to edit user information

Via “My Account” you can administrate your services with us, see statuses for your orders, find invoices and much more. This is how you edit a user’s information on “My Account”. 1. Select “My Account” from the main menu. 2. Select “Settings” from the left menu. 3. Scroll down until you find the category “Users”, […]

How to edit customer information

Via “My Account” you can administrate your services with us, see statuses for your orders, find invoices and much more. This is how you edit your customer information. 1. Select “My Account” in the main menu. 2. Select “Settings” in the left menu 3. Here you will see the information which are registered on your […]