Most read support articles

Navigate to “my account and log in. 2. Select “services” from the left hand menu. 3. Click on “View” next to the relevant domain. 4. Select “Edit DNS” 5. The available DNS settings will now appear, use the tabs to select the relevant settings. When you have made your desired changes, click “Save changes” NOTE: […]

If you wish to add users to your customer profile, you can simply do this via “My Account”. A user can be added to multiple customer profiles, and the permissions can simply be administered. 1. Select “My Account” in the main menu. 2. Select “Settings” from the left menu 3. Scroll down until you find […]

When you’ve created an email account, and are planning to gain access to it trough unique software, or specific devices, such as a mobile phone, Ipad, Outlook, Thunderbird, or Apple Mail, you’ll have to give the right information to the software, or device you are using.The name for this processes is email configuration. When it […]

We offer a few payment and invoicing options. You can select how you wish to pay / be invoiced for your services via “My Account”. 1. Go to “My Account”. 2. Click on “Settings” in the left menu. 3. In the field “Send invoice with”, you can select between paying with a card, or get […]

If you have a domain with us, you can administer DNS settings through “My Account”. This is how you edit the DNS. 1. Go to “My Account”. 2. Select “Services” in the left menu. 3. Click “Show” on the domain you wish to edit the DNS on. 4. Select “Edit DNS”. 5. Here you will […]

If you have a hosting plan with us, you can administer your FTP accounts through “My Account”. This is how you change the password on a FTP account. 1. Go to “My Account”. 2. Select “Services” on the left menu. 3. Click “View” on the domain where the FTP account is created. 4. Under “Connected […]

If you have a hosting plan with us, you will be able to administer your FTP accounts via “My Account”. This is how you delete a FTP account. 1. Go to “My Account”. 2. Select “Services” in the left menu. 3. Click “Show” on the domain you want to delete FTP accounts from. 4. Under […]

If you have a hosting plan with us, you will be able to administer your FTP accounts via “My Account”. This is how you create a new FTP account. 1. Select “My Account” in the main menu. 2. Select “Services” in the left menu. 3. Click “Show” by the domain you want to create the […]

1. Select “My Account” in the main menu. 2. Select “Settings” in the left menu. 3. Here you will see the information registered on the customer profile. At the bottom you will find the field “Invoice reference”, where you can add or change the invoice reference. Click on “Save changes” when you’re done. For any […]

You have to be logged in with the current main user, in order to change the main user for a customer profile. 1. Select “My Account” from the main menu. 2. Select “Settings” from the left menu. 3. Scroll down until you find the category “Users”, and select “Show more” on the user you wish […]